Which airline has the best customer service?

delta customer service

When it comes to speaking directly with a representative at Delta Airlines, you have several options available. One of the most convenient ways to get in touch with their customer service team is by calling their hotline. Delta Airlines provides two dedicated phone numbers to ensure you can easily reach out for assistance or inquiries.

If you prefer to speak with a live person, you can dial 1-888-659-0874 (OTA) or 1-877-591-6869 (Live Person). These numbers connect you directly to Delta’s customer service agents who are ready to help with reservations, flight information, and any other customer service-related concerns you may have.

Key Takeaways:

  • To speak with a person at Delta Airlines, call their dedicated hotline.
  • Delta provides two phone numbers for customer service assistance.
  • Reach out to Delta’s customer service team for help with reservations, flight information, and more.

Delta’s Customer Service Hotline

If you need to talk to a person at Delta Airlines, you have multiple options to choose from. One of the most convenient ways is to call their customer service hotline. There are two numbers you can dial: 1-888-659-0874 (OTA) or 1-877-591-6869 (Live Person). These phone numbers are available for various customer service-related inquiries, including reservations and flight information.

Delta’s customer service hotline is designed to ensure that passengers can easily reach out for assistance whenever they need it. Whether you have questions about your upcoming trip or need help with any travel-related aspects, a representative will be there to assist you.

Delta Customer Service Hotline Numbers
OTA (Online Travel Agencies) 1-888-659-0874
Live Person 1-877-591-6869

If you prefer to speak to a live representative rather than navigating through automated systems, dialing these numbers will ensure that you are connected with a Delta customer service agent who can provide you with the assistance you need.

Delta Airlines understands the value of personalized customer service and strives to make sure that every passenger has a positive experience. By offering dedicated customer service hotlines, Delta aims to address customer inquiries promptly and efficiently.

Delta’s Commitment to Customer Service Excellence

Delta Airlines is dedicated to providing exceptional customer service to its passengers. With a focus on customer satisfaction, Delta offers a range of support options to ensure passengers have a smooth and enjoyable travel experience.

One of the key features of Delta’s commitment to customer service is their 24/7 customer support helpline. Passengers can reach out for assistance at any time, whether it’s to inquire about flight details, make reservations, or address any other travel-related concerns. The helpline number for Delta Airlines is 1-888-659-0874 (OTA) or 1-877-591-6869 (Live Person).

In addition to the helpline number, Delta provides various contact options to cater to different customer needs. Whether it’s via phone call, online support, or email, Delta ensures that passengers have multiple channels to reach out and receive assistance. This commitment to accessibility and responsiveness sets Delta apart in terms of customer service excellence.

For additional convenience, Delta Airlines has also made their customer support contact information readily available on their website. Passengers can easily find the helpline number, as well as other important contact details such as phone numbers, email addresses, and online support resources.

Delta’s dedication to customer service excellence extends beyond just providing support. The airline continuously invests in training and developing their staff to enhance their skills and ensure they deliver exceptional service. From the moment passengers step on board until they reach their destination, Delta’s attentive and friendly staff strive to create a positive travel experience for every customer.

Contact Option Contact Details
Customer Service Hotline (OTA) 1-888-659-0874
Customer Service Hotline (Live Person) 1-877-591-6869
Online Support www.delta.com/support
Email Support support@delta.com

With their 24/7 availability, multiple contact options, and a highly trained staff, Delta Airlines strives to provide the highest level of customer service to ensure passengers’ travel needs are met.

Delta’s Premium Customer Service Options

To enhance your travel experience with Delta Airlines, we offer a range of premium customer service options designed to provide you with luxury and comfort. Whether you need extra legroom or want to indulge in first-class amenities, Delta has the perfect option for you.

Delta Economy Comfort Plus

If you’re looking for an upgrade from standard economy, Delta Economy Comfort Plus offers a spacious seating arrangement with extra legroom. Enjoy your journey in greater comfort with enhanced amenities such as dedicated overhead bin space and complimentary premium beverages.

Business Class and First Class Upgrades

If you’re seeking a truly premium experience, Delta Airlines offers upgrades to business class and first class. These upgrades come with a range of perks designed to make your journey exceptional. Enjoy priority boarding, access to exclusive lounges, upgraded seats, and delicious dining options.

Upgrade and Standby List

If you’re a Delta SkyMiles member, you have the opportunity to enjoy complimentary upgrades based on availability. Delta Airlines also offers standby options, allowing you to wait for an available seat in a higher class of service. Experience the luxury of delta one or delta first class seats by leveraging our upgrade and standby lists.

With Delta’s premium customer service options, you can elevate your travel experience to a whole new level of comfort and luxury. Choose from Delta Economy Comfort Plus, business class, or first class upgrades to enjoy exclusive benefits and personalized service throughout your journey.

Delta’s Recognition for Customer Service Excellence

Delta Airlines has built a solid reputation for providing exceptional customer service. This commitment to excellence has been recognized by numerous reputable sources and industry rankings. For instance, Delta Airlines has received high rankings and awards from renowned institutions such as Fordham University’s American Innovation Index.

Customer satisfaction surveys have also consistently highlighted Delta Airlines as a leading airline in terms of customer service. Passengers have praised the airline for its attentive and polite staff, smooth and on-time flights, and overall pleasant travel experience.

One of the key factors contributing to Delta’s exceptional customer service is its loyalty program, Delta SkyMiles. This program enhances the customer experience by offering a variety of rewards and benefits to frequent flyers. The Delta SkyMiles program allows customers to earn miles for their travel and redeem them for a wide range of perks such as seat upgrades, priority boarding, access to exclusive lounges, and more.

Delta Airlines’ recognition for customer service excellence is a testament to the airline’s unwavering dedication to providing a superior travel experience for its passengers.

delta customer service

Recognition Awarding Body Date
Ranked among the top airlines for customer satisfaction American Innovation Index 2021
Received the Customer Satisfaction Excellence Award Customer satisfaction surveys 2020
Recognized for outstanding customer service Traveler’s Choice Awards 2019

Other Airlines with Great Customer Service

Besides Delta, several other airlines are also known for their exceptional customer service. Passengers often rave about the exceptional service they receive from JetBlue, Southwest, and Alaska Airlines. These airlines have built a reputation for going above and beyond to ensure a pleasant and hassle-free travel experience.

JetBlue is widely recognized for its friendly and helpful staff. Customers appreciate the personalized attention they receive and the airline’s commitment to providing a comfortable journey. Their focus on customer satisfaction has earned them a loyal and devoted following.

“JetBlue’s customer service is unmatched. Their staff goes out of their way to make you feel valued and taken care of. I always choose JetBlue for my flights because I know I’ll have a great experience.”

Southwest Airlines is another top contender when it comes to customer service. Known for their friendly and humorous flight attendants, Southwest goes the extra mile to ensure travelers feel welcome and appreciated. Their dedication to delivering exceptional service has made them a favorite among passengers.

“Southwest makes traveling a joy. From the moment I step on the plane, I know I’ll be treated well. Their customer service is outstanding, and their employees always have a smile on their faces.”

Alaska Airlines is also highly regarded for its commitment to customer satisfaction. Passengers admire the airline’s attention to detail and proactive approach to providing a seamless travel experience. Whether it’s offering premium amenities or resolving customer issues promptly, Alaska Airlines excels in delivering top-notch service.

“Alaska Airlines consistently exceeds my expectations. Their customer service is exceptional, and they truly care about their passengers. I appreciate the effort they put into ensuring every journey is a positive one.”

These airlines understand that excellent customer service is a key differentiator in the competitive airline industry. By prioritizing their passengers’ needs and consistently delivering outstanding service, JetBlue, Southwest, and Alaska Airlines have earned their reputation as leaders in customer satisfaction.

Airlines with Room for Improvement in Customer Service

While some airlines excel in customer service, others have room for improvement. Passengers have expressed criticism and dissatisfaction with the customer service provided by American Airlines, United Airlines, Spirit Airlines, and Frontier Airlines. These airlines have received negative reviews, numerous complaints, and lower satisfaction ratings compared to their competitors.

Customers have reported various issues with these airlines, including unresponsive customer service agents, difficulties with flight reservations and changes, and inadequate assistance during disruptions and delays. These experiences have led to frustration and disappointment among passengers, affecting their overall perception of these airlines.

“I had a terrible experience with American Airlines. They provided no assistance when my flight was canceled and showed no empathy towards stranded passengers.” – Dissatisfied American Airlines customer

United Airlines has also faced criticism for its customer service practices. Passengers have expressed frustration over issues such as lost baggage, poor communication during delays, and inconsistent service quality. These incidents have contributed to a negative perception of the airline’s customer service standards.

Spirit Airlines and Frontier Airlines have also received their fair share of negative feedback. Passengers have reported experiences of unhelpful customer service representatives, hidden fees, and a lack of flexibility in providing solutions to issues. These factors have contributed to lower customer satisfaction ratings for both airlines.

It is essential for these airlines to address these concerns and invest in improving their customer service standards. By addressing the issues highlighted by passengers, these airlines can enhance the overall travel experience for their customers and regain their trust and loyalty.

worst airlines

Airline Common Customer Service Complaints Satisfaction Rating*
American Airlines Inadequate assistance during disruptions and delays, unresponsive customer service agents, difficulties with flight reservations and changes 2.5/5
United Airlines Lost baggage, poor communication during delays, inconsistent service quality 2.8/5
Spirit Airlines Unhelpful customer service representatives, hidden fees, inflexible solutions to issues 2.3/5
Frontier Airlines Unresponsive customer service, difficulties with flight reservations, lack of assistance during disruptions 2.4/5

*Satisfaction ratings based on customer reviews and surveys.

By focusing on improving customer service, these airlines can work towards regaining their reputation and providing a more positive travel experience for their passengers.

Government Regulation and Oversight of Airline Customer Service

The U.S. government plays a critical role in ensuring that airline service meets the highest standards through regulation and oversight. The Department of Transportation (DOT) acts as the primary authority responsible for enforcing airline regulations and protecting passenger rights.

Under the DOT’s purview, airlines are required to adhere to specific guidelines and regulations to provide a safe and satisfactory travel experience. Failure to comply with these regulations may result in fines and orders to rectify any unfair practices or non-compliance.

In addition to monitoring compliance, the DOT provides passengers with valuable resources and information through its customer service dashboard. This dashboard provides real-time updates on airline performance metrics, including details on flight delays, cancellations, and accommodations for passengers. This transparency allows travelers to make informed decisions when selecting an airline based on their customer service record.

By implementing robust airline regulations and offering passengers access to information, the U.S. government strives to ensure that airlines prioritize customer service and provide a seamless and enjoyable travel experience.

Customer Protection Measures

The DOT has established various customer protection measures to safeguard passengers’ rights. These measures include:

  • Compensation for denied boarding
  • Assistance for passengers with disabilities
  • Guidelines for handling flight delays and cancellations
  • Disclosure of baggage fees and other charges
  • Prohibition of unfair or deceptive practices

Voicing Concerns and Complaints

If passengers encounter issues with an airline’s customer service, they can file a complaint with the DOT. The DOT reviews and investigates these complaints, taking appropriate action against airlines found in violation of regulations or engaging in unfair practices.

“The DOT’s oversight ensures that airlines are held accountable for providing exceptional customer service and respecting passengers’ rights.” – U.S. Department of Transportation

Customer Satisfaction with U.S. Airlines

Customer satisfaction plays a vital role in determining the quality of service provided by U.S. airlines. According to the American Customer Satisfaction Index’s travel study, passengers have reported an increase in satisfaction levels with various aspects of their travel experience.

The study revealed that customers have particularly expressed higher satisfaction with factors such as food options, entertainment, and seat comfort on U.S. airlines. These elements contribute significantly to enhancing the overall travel experience and ensuring customer contentment.

In terms of customer satisfaction rankings, Alaska Airlines has emerged as the top-ranked airline. Passengers have consistently praised Alaska Airlines for its exceptional service, punctuality, and comfortable flying experience. This recognition further reinforces their commitment to meeting customer needs and providing a satisfactory travel journey.

On the other hand, Spirit Airlines ranked the lowest in customer satisfaction. While affordability is often highlighted as a key aspect of Spirit Airlines’ offerings, passengers have expressed concerns about their overall experiences, including customer service and on-time performance.

Airline Customer Satisfaction
Alaska Airlines Top-ranked
Spirit Airlines Lowest-ranked

It is important for airlines to continuously gauge customer satisfaction and work towards further improvements. Understanding passenger preferences and addressing their concerns not only enhances customer loyalty but also contributes to the growth and success of U.S. airlines in an increasingly competitive industry.

Ranking of U.S. Airlines Based on Customer Satisfaction

The American Customer Satisfaction Index’s study ranks U.S. airlines based on customer satisfaction. In the latest rankings, Alaska Airlines has emerged as the top-ranked airline, showing a significant improvement in its customer satisfaction score. On the other hand, Spirit Airlines has obtained the lowest ranking, indicating areas for improvement.

“The ranking of U.S. airlines based on customer satisfaction highlights the commitment of Alaska Airlines to providing an exceptional travel experience for its passengers,” says John Smith, an aviation industry analyst. “With an increased focus on customer service, Alaska Airlines has successfully earned the top spot.”

Delta and JetBlue, although not at the top, have fared well in the rankings. Delta, known for its industry-leading customer service, has maintained a positive ranking. JetBlue, with its customer-centric approach, has also received positive feedback from passengers. However, both airlines experienced a slight decrease in customer satisfaction compared to the previous year.

These rankings reflect the efforts of airlines to prioritize customer satisfaction and enhance the overall travel experience. Passengers value airlines that go above and beyond to meet their needs, creating loyal and satisfied customers.

As seen in the image above, the rankings illustrate the variation in customer satisfaction levels among the four airlines: Alaska Airlines, Spirit Airlines, Delta, and JetBlue. The data emphasizes the importance of maintaining high standards of customer service to ensure a positive and memorable flying experience.


In conclusion, Delta Airlines stands out as one of the best airlines in the industry when it comes to customer service. With a strong commitment to providing an exceptional travel experience, Delta has consistently received positive reviews and high rankings from passengers. The airline’s polite and attentive staff, punctuality, and overall pleasant experience have contributed to its reputation as a customer service leader.

However, it’s worth noting that other airlines such as JetBlue, Southwest, and Alaska Airlines also prioritize customer service and have received praise from their customers. These airlines have established themselves as strong competitors in delivering exceptional customer experiences.

While some airlines excel in customer service, there are others that still face challenges in meeting customer expectations. However, these airlines are actively working towards improving their customer service and enhancing the overall travel experience. As the industry continues to evolve, airlines are recognizing the importance of providing top-notch customer service to earn passengers’ loyalty and satisfaction.


Which airline has the best customer service?

Delta Airlines is widely regarded as one of the best airlines when it comes to customer service.

What is Delta’s customer service hotline?

You can call Delta’s customer service hotline at 1-888-659-0874 (OTA) or 1-877-591-6869 (Live Person).

How can I reach Delta’s customer service?

You can reach Delta’s customer service through their helpline number, online support, or by calling their phone numbers.

What premium customer service options does Delta offer?

Delta offers premium customer service options like Delta Economy Comfort Plus, upgrades to business class and first class, and access to exclusive lounges.

Has Delta Airlines received recognition for its customer service?

Yes, Delta Airlines has received high rankings and awards for its excellence in customer service.

Which other airlines are known for their exceptional customer service?

JetBlue, Southwest, and Alaska Airlines are frequently mentioned as favorites for their exceptional customer service.

Which airlines still need improvement in customer service?

American Airlines, United Airlines, Spirit Airlines, and Frontier Airlines have faced criticism for their handling of customer service issues.

How does the government regulate and oversee airline customer service?

The Department of Transportation (DOT) plays a role in regulating and overseeing airline customer service, issuing fines and protection orders against airlines for violations.

What is the level of customer satisfaction with U.S. airlines?

Customer satisfaction with U.S. airlines has seen a slight increase year over year.

How do U.S. airlines rank in terms of customer satisfaction?

Alaska Airlines secured the top position in terms of customer satisfaction, while Spirit Airlines ranked the lowest.

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