How do I chat with a virtual agent on Expedia?

expedia tel no

To talk/speak to a person at Expedia, you have several options. You can call their customer service hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person).

Key Takeaways:

  • Contacting Expedia’s customer service hotline is a convenient way to speak to a person.
  • Expedia provides two hotline numbers: 1-888-659-0878 (OTA) and 1-877-787-7186 (Live Person).

Expedia Phone Numbers and Emails

Need to get in touch with Expedia? No problem! There are multiple ways to contact their customer service team. Whether you prefer phone calls or emails, Expedia has got you covered.

Phone Numbers

You can choose from several phone numbers depending on your location and the nature of your inquiry. Here are a few important ones:

  • Customer Service Hotline: Call (866) 310-5768 for toll-free assistance.
  • Customer Service for Abroad Calls: If you are calling from outside the United States, dial (800) 397-3342 or (877) 787-7186 for support.

With these dedicated phone lines, reaching out to Expedia has never been easier.

Email Contacts

If you prefer to communicate via email, Expedia has a convenient option for you as well. You can send your queries or concerns to their customer support team by emailing

Whether it’s a phone call or an email, Expedia is committed to providing the assistance you need for a seamless travel experience.

Phone Numbers:
Customer Service Hotline (866) 310-5768
Customer Service for Abroad Calls (800) 397-3342 or (877) 787-7186
Email Contacts:
Customer Support Email

Expedia Customer Service Calls

When it comes to resolving issues or seeking assistance with your Expedia booking, making a customer service call is a reliable option. The dedicated team at Expedia is equipped to handle a wide range of inquiries, ensuring that customers receive the support they need.

Expedia’s customer service hotline is available to address various concerns, including:

  • Cancellation help
  • Questions about booking and seat selection
  • Flight changes
  • Refunds
  • Payment and billing inquiries
  • Product and service issues
  • Website and application problems
  • And more

Whether you need to modify your travel plans, understand the refund process, or have general queries about your booking, the knowledgeable customer service representatives at Expedia are available to assist you.

If you find it more convenient to communicate via phone, you can reach Expedia’s customer service hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person).

“The customer service team at Expedia is dedicated to providing exceptional assistance and ensuring customer satisfaction. No matter the nature of your query, they are committed to resolving it efficiently and effectively.”

Expedia Responsiveness Rating

When it comes to customer feedback, Expedia takes responsiveness seriously. With a rating of 3/5, they strive to address customer concerns and respond promptly to feedback and inquiries. Whether it’s a booking issue, a payment concern, or a request for assistance, Expedia’s customer support team aims to provide timely solutions.

However, it’s important to note that depending on the nature of the feedback, it may be rerouted to an assistant or executive customer service department for further assistance and resolution. This ensures that each customer’s concern receives the appropriate level of attention and expertise.

At Expedia, customer satisfaction is a priority, and their responsiveness rating reflects their commitment to addressing customer needs promptly and effectively.

Customer Testimonial:

“I contacted Expedia’s customer service about a flight cancellation, and I was impressed with their responsiveness. They promptly addressed my concerns and provided me with a suitable alternative. I appreciate their efforts in ensuring a smooth travel experience.”

– Mary Thompson, Expedia Customer

Common Reasons for Calling Expedia

When it comes to booking travel or managing your existing reservations, Expedia offers a wide range of services to assist you. Whether you need assistance with cancellations, have questions about your bookings, or encounter issues with seat selection, Expedia’s customer service is ready to help. Here are some common reasons why customers call Expedia:

  • Cancellation Assistance: Customers often reach out to Expedia to cancel their bookings or change their travel plans.
  • Booking Inquiries: If you have questions about your reservations, such as booking confirmation, itinerary details, or travel restrictions, Expedia’s customer service team can provide the answers you need.
  • Seat Selection: If you prefer specific seats on your flights or have special seating requests, Expedia can assist you in selecting the right seats for your comfort.
  • Fees and Charges: Customers may have questions about additional fees, charges, or taxes associated with their bookings. Expedia’s customer service can clarify any confusion and provide relevant information.
  • Flight Changes: If you need to change your flight details, such as rescheduling or rebooking, Expedia’s customer service can guide you through the process.
  • Refunds: In the event of a canceled or changed reservation, customers may need assistance in obtaining refunds. Expedia’s customer service can help you navigate the refund process.
  • Payment Issues: If you encounter problems with payments, such as declined transactions or unauthorized charges, Expedia’s customer service team can address your concerns and provide solutions.
  • Rental Access: If you have rented a car through Expedia and encounter difficulties accessing or picking up your rental vehicle, Expedia’s customer service can assist you in resolving the situation.
  • Website/Application Glitches: If you experience technical issues or glitches while using the Expedia website or mobile app, contacting Expedia’s customer service can help troubleshoot and resolve the problem.
  • Employment Inquiries: For individuals interested in career opportunities or seeking information about job openings at Expedia, contacting customer service can provide relevant guidance and resources.
  • And More: Expedia’s dedicated customer service team is available to help and address any other concerns or issues you may have regarding your travel plans or bookings.

If you have any of these or other reasons to contact Expedia’s customer service, you can reach them through their phone numbers or email addresses mentioned earlier in this article. Expedia’s customer service representatives are committed to providing the support you need for a smooth and enjoyable travel experience.

expedia customer service

Reasons for Calling Expedia Main Services Contact Options
Cancellation Assistance Help with canceling or changing reservations Phone, Email
Booking Inquiries Assistance with booking confirmation, itinerary details, travel restrictions Phone, Email
Seat Selection Guidance and assistance in selecting preferred seats Phone, Email
Fees and Charges Clarification of additional fees, charges, and taxes Phone, Email
Flight Changes Support for changing flight details, rescheduling, or rebooking Phone, Email
Refunds Assistance for obtaining refunds for canceled or changed reservations Phone, Email
Payment Issues Solutions for problems related to payments, declined transactions, or unauthorized charges Phone, Email
Rental Access Help with accessing or picking up rental vehicles Phone, Email
Website/Application Glitches Support for resolving technical issues or glitches on the Expedia website or mobile app Phone, Email
Employment Inquiries Information about career opportunities and job openings at Expedia Phone, Email
And More Assistance and support for any other inquiries or concerns Phone, Email

How to Resolve Problems with Expedia

Resolving problems or issues with Expedia is possible by following a few simple steps and utilizing their customer support options. If you encounter any difficulties with your bookings, payments, or any other aspect of your travel experience, here’s what you can do:

  1. Check Expedia’s comprehensive guide on how to solve common customer service issues. This guide provides step-by-step instructions and frequently asked questions to help you troubleshoot and find solutions to various problems. Access the guide by visiting the Expedia website or contacting their customer service directly.
  2. If you are unable to resolve the issue on your own, Expedia offers executive contacts for escalation and additional assistance. These contacts can help address more complex or urgent matters and ensure that your concerns are heard and resolved effectively. You can reach out to the executive contacts provided by Expedia, including the Vice President of Operations, David McAughan, or the Director of Global Escalations, Fiona Jarrold.

“Resolving problems with Expedia is made easy with their comprehensive guide and executive contacts.”

By referring to the guide and utilizing the executive contacts, you can resolve any problems or issues you encounter during your interaction with Expedia. Whether it’s a booking error, payment discrepancy, or any other travel-related concern, Expedia’s customer support is available to assist you and ensure a smooth and satisfactory resolution.

Expedia Address and Social Media Contacts

If you need to contact Expedia, you can reach out to them through various channels. Here’s how you can get in touch:

Expedia Address

If you prefer traditional mail, you can send your correspondence to the following address:

expedia contact number

Expedia Social Media

Expedia is active on social media platforms like Facebook and Twitter. By following their official accounts, you can stay up to date with their latest news, promotions, and travel tips. You can also use these platforms to reach out to their customer service team.

Connect with Expedia on:

  • Facebook:
  • Twitter:

Expedia Contact Number

If you prefer speaking with a customer service representative over the phone, you can contact Expedia at their customer service hotline:

1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person)

Please note that response times may vary depending on the nature of your inquiry and the availability of their customer service agents.

Expedia Executive Contacts

When it comes to reaching out to the key executives at Expedia, there are a few important contacts to keep in mind. Having the right people to connect with ensures that your concerns are properly addressed. Below are the primary and secondary executive contacts at Expedia:

  1. David McAughan – Vice President of Operations
  2. Fiona Jarrold – Director of Global Escalations

If you have any urgent matters or need assistance beyond regular customer service, these individuals can provide you with the necessary support. Whether it’s an issue with your booking, payment, or any other concerns, David McAughan and Fiona Jarrold are available to help resolve them.

If you wish to escalate your feedback or require additional assistance, you can reach out to them directly for a more personalized and efficient resolution. They have the expertise and authority to address complex situations and ensure customer satisfaction. Remember, they are there to assist you in any way they can.

Should you need to contact them, make sure to provide them with the necessary details and relevant information to help expedite the process. This includes your booking reference number, dates of travel, and a clear description of the issue you are experiencing. The more information you can provide, the better they can assist you.

So, the next time you face any challenges while using Expedia’s services, don’t hesitate to reach out to David McAughan or Fiona Jarrold. They are ready to lend a helping hand and ensure that your travel experience meets your expectations.

Customer Testimonial:

“I had a complex issue with my booking, and the regular customer service could not fully resolve it. However, after reaching out to Fiona Jarrold, the Director of Global Escalations, my problem was quickly resolved. Her personalized approach and dedication to resolving my issue were truly outstanding. I highly recommend reaching out to the executive contacts at Expedia for any complex matters. They are there to help.”

Expedia and its Affiliates

Expedia, the renowned online travel agency, owns and operates a diverse portfolio of travel brands, each catering to different aspects of travel planning and booking. These affiliates offer a wide range of services and options, ensuring that travelers have access to comprehensive travel solutions.

Expedia and its Affiliates

Brand Website
Classic Vacations
Expedia CruiseShip Centers
Orbitz Worldwide
Expedia Local Expert

These brands collectively provide travelers with a comprehensive suite of travel options, including flights, hotels, car rentals, vacation packages, cruises, and more. Each brand operates independently, offering unique features and benefits to cater to different travel preferences.

With Expedia’s extensive network of affiliates, travelers can choose from a wide range of options and find the perfect travel experience tailored to their needs.

Complaints About Expedia

While Expedia strives to provide excellent customer service and support, there have been a number of complaints from customers regarding their experiences. Some of the common issues reported include:

  1. Refunds: Customers have expressed frustration with delays or difficulties in receiving refunds for cancellations or changes to their bookings.
  2. Misinformation: There have been instances where customers have received incorrect or misleading information from Expedia representatives, leading to confusion and inconvenience.
  3. Partial Refunds: In certain cases, customers have received partial refunds for cancellations or changes, which has left them dissatisfied with the resolution.
  4. Lack of Communication with Affiliated Companies: Customers have reported challenges in communicating with Expedia’s affiliated companies, causing further frustration and complications in resolving their issues.

It’s important to note that while these complaints exist, Expedia continues to work towards improving their customer service and addressing these concerns. They value feedback from their customers and strive to provide satisfactory resolutions to any issues that arise.

Overall, while there have been complaints about Expedia, it’s important to remember that individual experiences may vary. It’s recommended to reach out to Expedia’s customer service team for assistance with any issues you may encounter, as they are dedicated to helping resolve customer concerns.


In conclusion, if you need to speak with a person at Expedia, there are several options available to you. One of the most convenient ways to get in touch with their customer service is by calling their hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person).

Alternatively, Expedia can be contacted through email at This allows you to have a written record of your communication for future reference.

For more complex issues or escalations, reaching out to Expedia’s executive contacts can provide additional assistance. David McAughan, Vice President of Operations, and Fiona Jarrold, Director of Global Escalations, are key points of contact for such matters.

Whether you need help with bookings, cancellations, refunds, payments, or website/application problems, contacting Expedia through their phone numbers, email addresses, or executive contacts can help you resolve your issues efficiently and effectively.


How do I chat with a virtual agent on Expedia?

To chat with a virtual agent on Expedia, you can call their customer service hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person).

What are the phone numbers and emails for Expedia?

The toll-free number for Expedia’s customer service is (866) 310-5768. There are also specific numbers for customer service from abroad, such as (800) 397-3342 and (877) 787-7186. Expedia can be contacted through email at

What types of customer service calls does Expedia receive?

Expedia receives a variety of customer service calls, including ones for cancellation assistance, questions about bookings and seat selection, flight changes, refunds, payment and billing inquiries, product/service issues, website/application problems, and more.

What is Expedia’s responsiveness rating?

Expedia has a responsiveness rating of 3/5, indicating that they often respond to customer feedback or third parties. However, customer feedback may be rerouted to an assistant or executive customer service department.

Why do customers call Expedia?

Customers call Expedia for various reasons, including cancellation assistance, questions about bookings, seat selection, fees, flight changes, refunds, payment issues, rental access, website/application glitches, employment inquiries, and more.

How can I resolve problems with Expedia?

To resolve problems with Expedia, customers can refer to a guide on how to solve customer service issues. There are also executive contacts available for escalation and assistance.

What is Expedia’s address and social media contacts?

Expedia’s address is 1111 Expedia Group Way W, Seattle, WA 98119. They can also be contacted through their social media accounts on Facebook and Twitter.

Who are the executive contacts at Expedia?

The primary contact at Expedia is David McAughan, Vice President of Operations. The secondary contact is Fiona Jarrold, Director of Global Escalations. The CEO of Expedia is Peter Kern.

What are the affiliated brands of Expedia?

Expedia is an online travel agency that owns several other brands, including,, Egencia, Hotwire, Trivago, Venere,, Classic Vacations, Expedia CruiseShip Centers, Orbitz Worldwide, and Expedia Local Expert.

Have there been any complaints about Expedia?

Yes, there have been complaints about Expedia, including issues with refunds, misinformation, partial refunds, and lack of communication with affiliated companies.

How can I contact Expedia customer support?

You can contact Expedia customer support through their phone numbers, email addresses, or by reaching out to their executive contacts. Common reasons for calling include resolving issues related to bookings, cancellations, refunds, payments, and website/application problems.

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