To talk to a person at Tap Portugal, you have a couple of options. The airline provides a customer service hotline for direct communication with a customer service representative. You can call 1-888-659-0878 (OTA) or 1-877-593-0689 (Live Person) to speak with a representative who can assist you with your queries or concerns.
Whether you have questions about flight bookings, baggage inquiries, or general customer service issues, reaching out to Tap Portugal’s hotline is a convenient way to get in touch with a real person who can provide the assistance you need.
While contacting customer service by phone can be efficient, it’s important to keep in mind that Tap Portugal has received some customer complaints in the past regarding delays in ticket refunds. The airline has a responsiveness rating of 3 out of 5, indicating that some customers may have experienced difficulty in receiving timely responses or resolutions to their issues.
Key Takeaways
- To speak with a person at Tap Portugal, you can call their customer service hotline at 1-888-659-0878 (for OTA) or 1-877-593-0689 (for Live Person).
- Tap Portugal has received customer complaints regarding delays in ticket refunds, so it’s advisable to follow up promptly and persistently if you encounter any issues.
- While the hotline is a convenient option, the airline’s responsiveness rating is 3 out of 5, indicating some challenges in getting timely assistance.
Contact options for TAP Portugal
If you need to contact TAP Air Portugal, you have several options available. Whether you have a question, need assistance, or want to provide feedback, TAP Portugal offers various contact methods to ensure you can reach them easily.
Phone Numbers
If you prefer to speak with a customer service representative over the phone, TAP Portugal provides different phone numbers depending on your location and specific requirements:
| Customer Location | Phone Number |
|---|---|
| United States | 1 (800) 221-7370 |
| Toll-Free Assistance | (800) 903-7914 |
| International | +351 21 843 11 00 |
| Baggage Tracking | 1 (973) 624-6363 |
If you need to track your baggage during your journey, you can contact TAP Portugal’s dedicated baggage tracking number at the provided phone number.
If you prefer to communicate through email, you can reach out to TAP Portugal by sending an email to [email protected]. Whether you have inquiries, requests, or need assistance, TAP Portugal’s customer service team will be ready to assist you via email.
Fax
If you have any complaints or need to submit documents through fax, you can send them to TAP Portugal at (973) 854-6829. Please ensure that you clearly indicate your concerns and include all necessary information when sending a fax.
Summary
TAP Portugal understands the importance of customer support and offers various contact options to address your needs. Whether you prefer to talk over the phone, send an email, or use fax, TAP Portugal’s customer service team is available to assist you. Make sure to utilize the appropriate contact method based on your specific requirements and location.
Executive contacts at TAP Portugal
If you need to escalate your concerns or reach out to TAP Portugal’s executive team, here are the primary and secondary contacts to consider.
Fernanda Ottavio, Sales and Marketing Manager for North America:
- Contact: Edifício 25 do Aeroporto de Lisboa, Lisbon, Portugal, 1700-008
- Email: [email protected]
Helena Barbosa:
- Contact: Phone number – 973-854-6832
Anabela Lopes, VP of Customer Service:
- Contact: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801
- Email: [email protected]
Chief Executive Officer:
- Contact: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801
| Contact Name | Contact Details |
|---|---|
| Fernanda Ottavio | Edifício 25 do Aeroporto de Lisboa, Lisbon, Portugal, 1700-008 Email: [email protected] |
| Helena Barbosa | Phone number: 973-854-6832 |
| Anabela Lopes | Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801 Email: [email protected] |
| CEO | Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801 |
Conclusion
I hope this article has helped you understand the various contact options available to talk with a person at TAP Portugal. Whether you prefer to call their customer service hotline or reach out via email, TAP Portugal provides different avenues for you to seek assistance.
However, it’s important to note that TAP Portugal has faced customer complaints in the past, particularly in relation to ticket refunds and responsiveness. If you encounter any issues or need to escalate your concerns, the airline offers executive contacts who can assist you further.
Remember to keep these contact details handy whenever you require customer service support or have any issues with TAP Portugal’s services. Your satisfaction is important to TAP Portugal, and they are dedicated to addressing your concerns and providing the best possible customer service experience.
FAQ
How do I talk with a person at Tap Portugal?
To talk with a person at Tap Portugal, you can call their customer service hotline at 1 (800) 221-7370 for US customers. For toll-free assistance, dial (800) 903-7914. International customers can contact Tap Portugal at +351 21 843 11 00. If you need to track your baggage, the dedicated number is 1 (973) 624-6363. You can also reach out to Tap Portugal via email at [email protected] or send a fax to (973) 854-6829.
What are the contact options for TAP Portugal?
Contact options for TAP Portugal include calling their customer service hotline at 1 (800) 221-7370 for US customers. Toll-free assistance can be obtained by dialing (800) 903-7914. International customers can contact Tap Portugal at +351 21 843 11 00. For baggage tracking, the dedicated number is 1 (973) 624-6363. Alternatively, you can also reach them via email at [email protected]
Who are the executive contacts at TAP Portugal?
The executive contacts at TAP Portugal include Fernanda Ottavio, the Sales and Marketing Manager for North America. She can be contacted at Edifício 25 do Aeroporto de Lisboa, Lisbon, Portugal, 1700-008 or via email at [email protected] Helena Barbosa is another contact person at TAP Portugal, with a phone number of 973-854-6832. Anabela Lopes, the VP of Customer Service, can be reached at Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801 or through email at [email protected] Lastly, if you wish to contact the Chief Executive Officer, Christine Ourmières-Widener, the address is Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon, Portugal, 1704-801.
What contact options are available for TAP Portugal customers?
TAP Portugal customers have various contact options available. They can reach the customer service hotline, utilize email, send a fax, or track their baggage by phone. Additionally, executive contacts are provided for escalated concerns or specific inquiries.
