To talk or speak to a person at Expedia, you have several options. You can call their customer service hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person).
If you prefer to reach out digitally, you can send a message through their website or email their customer service team at support@expedia.com.
Key Takeaways:
- Expedia customer service hotline numbers are 1-888-659-0878 (OTA) and 1-877-787-7186 (Live Person).
- You can also contact Expedia via their website or email at support@expedia.com.
Expedia Phone Numbers and Emails
When you need assistance from Expedia, you can easily get in touch with their customer service team through phone or email. Here are the contact details you need:
Customer Service Phone Numbers:
| Phone Number | Details |
|---|---|
| (866) 310-5768 | Toll-Free |
| (404) 728-8787 | Main Customer Service Line |
| (800) 397-3342 | For Calls from Abroad (charges may apply) |
Email Contacts:
| Email Address | Department |
|---|---|
| accessibility@expedia.com | Accessibility Concerns |
| customerservice@expedia.com | General Customer Service |
| responsible.disclosure@expedia.com | Responsible Disclosure |
Expedia also provides specific contact information for investors and franchising opportunities, which you can find on their official website.
Remember, whether you prefer to call or email, Expedia’s customer service representatives are here to assist you with your inquiries and provide the support you need.
Common Reasons for Contacting Expedia Customer Service
When it comes to travel planning, there are various reasons why customers reach out to Expedia’s customer service. Whether it’s making changes to your itinerary or seeking assistance with cancellations, Expedia is there to help you every step of the way. Below are some common reasons why customers contact Expedia:
- Cancellation of Reservations: Whether you need to cancel a flight, hotel booking, or car rental, Expedia can assist you with their cancellation policies. They can provide guidance and help you understand any fees or refund options.
- Changing Travel Dates: If you need to modify your travel dates, Expedia’s customer service team can help you navigate the process. They can check availability and make the necessary adjustments to ensure your travel plans align with your schedule.
- Requesting Refunds: In case you are eligible for a refund, Expedia’s customer service can assist you in processing your request. They can provide information on the refund timeline and help you understand the refund process for your specific booking type.
- Inquiring About Payment Charges: If you have any questions or concerns regarding payment charges, Expedia’s customer service representatives can assist you in clarifying any discrepancies and provide a detailed breakdown of the charges.
- Seeking Information About Specific Bookings: Whether you need information about your flight details, hotel amenities, or car rental terms, Expedia’s customer service team can provide the answers you need. They have access to your booking information and can offer assistance based on your specific reservation.
- Reporting Website or Application Issues: If you encounter any issues with the Expedia website or mobile application, customer service can help troubleshoot the problem. They can provide technical support and ensure a smooth booking experience for you.
- Special Services and Shuttle Inquiries: If you need assistance with booking special services or shuttle transfers, Expedia’s customer service team can help you make arrangements. They can provide information on available options and assist with any special requests you may have.
- Employment Opportunities: If you are interested in employment opportunities with Expedia or have inquiries about their job openings, their customer service representatives can provide information about available positions and the application process.
Expedia’s customer service strives to provide comprehensive assistance and support for all travel-related inquiries. Whether you need to cancel a reservation, modify your travel plans, or have any other questions or concerns, their dedicated team is ready to assist you.
Expedia Customer Service Responsiveness
Expedia’s customer service responsiveness has received mixed reviews. While they may respond to customer feedback or third parties, executives often redirect direct customer feedback to an assistant or executive customer service department. Many customers have complained about issues such as refund failures, inaccurate information, and lack of communication from Expedia affiliates.
Customer Complaints
One of the key aspects affecting Expedia’s customer service rating is the high number of customer complaints. Customers have expressed frustration with various issues, including:
- Refund failures
- Inaccurate information
- Lack of communication from Expedia affiliates
Problem Resolution
Customers have reported difficulties with problem resolution when dealing with Expedia. Many have expressed dissatisfaction with the lack of timely and effective solutions to their issues. Problems such as booking errors, incorrect charges, and itinerary changes have often taken a significant amount of time and effort to resolve.
“I had a terrible experience with Expedia’s customer service. I encountered an issue with my hotel reservation, and it took numerous calls and emails to finally get it sorted. The lack of problem resolution was incredibly frustrating.”
Expedia Customer Service Response Rating
The Expedia customer service response rating is reflective of the mixed reviews regarding their responsiveness. While some customers have reported quick and satisfactory resolutions to their concerns, others have faced challenges in getting a timely response or appropriate assistance.
It’s important to note that customer service experiences can vary. While some customers may have positive experiences with the responsiveness of Expedia’s customer service, others may encounter difficulties. The key is to be aware of potential issues and know the appropriate steps to take for problem resolution.
| Customer Service Rating | Response Time | Resolution Success |
|---|---|---|
| Positive | Quick | High |
| Mixed | Varies | Varies |
| Negative | Slow | Low |
Contacting Expedia Executive Team
If you need to escalate your issue, you can contact Expedia’s executive team. They have specific individuals you can reach out to for assistance. Here are the key contacts:
Vice President of Operations – David McAughan
Contact Information:
- Email: david.mcaughan@expedia.com
- Address: 1111 Expedia Group Way W, Seattle, WA 98119
Director of Global Escalations – Fiona Jarrold
Contact Information:
- Email: fiona.jarrold@expedia.com
- Address: 1111 Expedia Group Way W, Seattle, WA 98119
CEO – Peter Kern
Contact Information:
- Email: peter.kern@expedia.com
- Phone: (206) 481-4252
If you have any concerns or issues that need immediate attention, these executive contacts can help you with your inquiries. Please note that contacting the executive team should be reserved for serious matters that require higher-level intervention.
How to Resolve Issues with Expedia
If you encounter a problem with Expedia, there are several steps you can take to try and resolve it. First, refer to Expedia’s customer service guide, which provides helpful information on how to solve common issues. This guide can assist you in troubleshooting problems with bookings, cancellations, or any other travel-related concerns.
If the customer service guide doesn’t address your specific issue, you can contact Expedia’s advocacy team directly for assistance. They are dedicated to resolving customer service issues promptly and effectively.
Additionally, reaching out to the executive contacts mentioned in the previous section may help expedite the resolution of your issue. These contacts have the authority to address escalated concerns and ensure a satisfactory outcome.
Remember, persistence and clear communication are key when resolving issues with Expedia. By following these steps and utilizing the available resources, you increase your chances of finding a solution that meets your needs.
Tips for Contacting Expedia Customer Service
When it comes to reaching out to Expedia customer service, effective communication is key to getting the support you need. Here are some best practices to follow:
- Be clear and concise: Clearly explain your issue or question in a direct manner. This will help the customer service representative understand your needs and provide you with the most relevant assistance.
- Provide all relevant details: To expedite the resolution process, make sure to provide any necessary booking reference numbers, dates, or other relevant information. This will assist the customer service representative in accessing your account and addressing your specific concerns more efficiently.
- Remain patient and polite: Although frustrations may arise, it’s important to maintain a calm and respectful demeanor throughout your interaction. Being patient and polite increases the likelihood of receiving a satisfactory response from the customer service team.
- Take notes: It can be beneficial to take notes during your conversation with the customer service representative. This allows you to keep track of important details discussed, such as confirmation numbers, troubleshooting steps, or promises made, for future reference or escalation if needed.
Implementing these tips will help ensure a smoother and more efficient communication process with Expedia customer service, giving you the best chance of resolving your issue promptly and effectively.
Noteworthy Example:
“I contacted Expedia customer service regarding a flight change, and I made sure to clearly state my request and provide the relevant booking reference number. The representative was very patient and attentively listened, understanding my needs and quickly arranging the necessary changes. It was a positive experience, and I appreciated their excellent communication skills.”
Conclusion
In conclusion, Expedia offers various customer service options to assist you with your travel needs. To get assistance, you can contact them through phone, email, or messaging. Simply dial 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person) to speak with a customer service representative.
If you prefer, you can also send a message through their website or email them directly at support@expedia.com. Remember, when reaching out for help, provide all the necessary details, such as booking reference numbers or dates, to ensure a prompt resolution.
While it’s important to note that the responsiveness of Expedia’s customer service has received mixed reviews, following the recommended steps and utilizing the provided executive contacts can help expedite the resolution process. And always maintain a patient and polite demeanor during your interaction for the best possible outcome.
FAQ
How do I ask a question on Expedia?
To ask a question on Expedia, you have several options. One way is to call their customer service hotline at 1-888-659-0878 (OTA) or 1-877-787-7186 (Live Person). You can also send a message through their website or email their customer service team at support@expedia.com.
What are the phone numbers and emails for Expedia customer service?
For customer service inquiries, you can call Expedia at (866) 310-5768 (toll-free), (404) 728-8787, or (800) 397-3342 (from abroad, charges apply). Additionally, you can reach out to them via email at accessibility@expedia.com, customerservice@expedia.com, or responsible.disclosure@expedia.com. They also have specific contact information for investors and franchising opportunities.
What are common reasons for contacting Expedia customer service?
Customers often contact Expedia for various reasons, including cancellation of reservations (flights, hotels, car rentals), changing travel dates, requesting refunds, inquiring about payment charges, seeking information about specific bookings, and reporting website or application issues. Expedia also receives inquiries related to special services, shuttle services, and employment opportunities.
How responsive is Expedia’s customer service?
Expedia’s customer service responsiveness has received mixed reviews. While they may respond to customer feedback or third parties, executives often redirect direct customer feedback to an assistant or executive customer service department. Many customers have complained about issues such as refund failures, inaccurate information, and lack of communication from Expedia affiliates.
How can I contact Expedia’s executive team?
If you need to escalate your issue, you can contact Expedia’s executive team. The Vice President of Operations is David McAughan, who can be reached at 1111 Expedia Group Way W, Seattle, WA 98119 or emailed at david.mcaughan@expedia.com. The Director of Global Escalations is Fiona Jarrold, who can be reached at the same address or emailed at fiona.jarrold@expedia.com. The CEO of Expedia is Peter Kern, and he can be contacted at peter.kern@expedia.com or (206) 481-4252.
How can I resolve issues with Expedia?
If you encounter a problem with Expedia, there are several steps you can take to try and resolve it. First, you can refer to Expedia’s customer service guide, which provides helpful information on how to solve common issues. You can also contact their advocacy team directly for assistance. Additionally, reaching out to the executive contacts mentioned in the previous section may help resolve your issue faster.
What are some tips for contacting Expedia customer service?
When contacting Expedia customer service, it’s important to be clear and concise about your issue. Provide all relevant details, such as booking reference numbers or dates, to help expedite the resolution process. It’s also helpful to remain patient and polite, as this can increase the likelihood of receiving a satisfactory response. Taking notes during your interaction can also be beneficial for future reference.
