To talk to a person at Singapore Airlines, you have several options. You can call their customer service hotline “1-888-659-0878(OTA) or 1-877-593-0689(Live Person).
Key Takeaways:
- You can reach out to Singapore Airlines customer service by calling their hotline.
- For assistance in booking Singapore Airlines flights using Velocity Points, call 1-888-659-0878(OTA) or 1-877-593-0689(Live Person).
Earn Rates and Terms & Conditions
When it comes to booking Singapore Airlines flights using Velocity Points, understanding the earn rates and terms and conditions is crucial. Here’s what you need to know:
Earn Rates
Earn rates for Velocity Points when flying with Singapore Airlines are subject to change and depend on the fare class and booking channel. These rates determine how many Points you can earn for each eligible transaction. Keep in mind that earn rates can vary, so it’s essential to check the latest rates on the Velocity Frequent Flyer website.
Base Points
Base Points refer to the minimum number of Points that can be earned for an eligible transaction. It’s important to note that the actual number of Points you earn may be higher than the base Points, as there are opportunities to earn bonus Points through promotions and partnerships.
Terms and Conditions
Before booking Singapore Airlines flights with Velocity Points, be sure to familiarize yourself with the Velocity Frequent Flyer program’s terms and conditions. These terms and conditions outline the rules and regulations regarding earning and redeeming Points, eligibility criteria, and any restrictions or limitations that may apply.
Linking KrisFlyer and Velocity Accounts
To make the most of your Singapore Airlines Velocity Points, it’s important to link your KrisFlyer and Velocity accounts properly. This linkage allows for a smooth transfer of Points between programs, enabling you to take advantage of both Velocity and KrisFlyer benefits.
Exclusions
While Velocity Points can be earned on many eligible transactions, there are certain fees or charges that do not qualify for Points earning. It’s essential to review the terms and conditions to understand which fees or charges are excluded from earning Velocity Points.
Privacy Policy
As part of the Velocity Frequent Flyer program, Velocity collects personal information from members. This collection of personal information is done in accordance with the program’s privacy policy. Be sure to review the privacy policy to understand how your information is handled and protected.
“To know the exact earn rates and the latest terms and conditions for earning Velocity Points with Singapore Airlines, visit the Velocity Frequent Flyer website.”
Singapore Airlines Velocity Points Earning Rates
| Fare Class | Booking Channel | Earn Rate |
|---|---|---|
| Economy | Online | 1 Velocity Point per $1 spent |
| Premium Economy | Online | 1.25 Velocity Points per $1 spent |
| Business | Online | 1.5 Velocity Points per $1 spent |
| First | Online | 2 Velocity Points per $1 spent |
Transferring Velocity Points to KrisFlyer Miles
If you want to book first-class flights or suites with Singapore Airlines using Velocity Points, you need to convert your Velocity Points into KrisFlyer miles. This can be done through the Velocity Frequent Flyer website. Keep in mind that there is a 1.55:1 conversion rate between Velocity Points and KrisFlyer miles.
To begin the process of transferring your Velocity Points to KrisFlyer miles, follow these steps:
- Log in to your Velocity Frequent Flyer account on the Velocity website.
- Navigate to the “Redeem” section of your account.
- Select “Transfer Points” or a similar option, depending on the website layout.
- Choose KrisFlyer as the partner program for your transfer.
- Enter the number of Velocity Points you wish to convert into KrisFlyer miles.
- Confirm the transfer and review any applicable fees or charges.
- Complete the transaction by following the prompts.
Once the transfer is complete, you will have KrisFlyer miles available in your KrisFlyer account. You can then use these miles to book your desired first-class or suite flights with Singapore Airlines.
It’s important to note that the transfer process may take some time to complete, so it’s recommended to initiate the transfer well in advance of your desired travel dates. Additionally, ensure that you have enough Velocity Points to cover the transfer, as well as any accompanying fees or charges.
By converting your Velocity Points to KrisFlyer miles, you can unlock incredible travel options and enjoy a luxurious experience with Singapore Airlines. Start planning your next adventure today!
Booking Singapore Airlines Flights with Velocity Points
https://www.youtube.com/watch?v=iKyIR30tK-Y
When it comes to booking Singapore Airlines flights with Velocity Points, there are two convenient options available: online and over the phone. To avoid any additional fees, it is recommended to book online through your Velocity account.
To begin the booking process, simply log in to your Velocity account and select “Book” followed by “Flights.” Make sure to toggle on the “Use Velocity Points” checkmark to ensure you’re using your points for the booking.
Next, provide your origin, destination, and the number of passengers for your trip. Once you’ve entered all the necessary information, click on the search button to find available reward seats.
Upon finding a suitable flight, proceed with the booking process by following the prompts provided. Ensure that you have sufficient Velocity Points in your account to cover the cost of the flight.
In case you encounter any challenges during the booking process or have specific requirements for your flight, you can contact Singapore Airlines directly. You have the option to call their customer service hotline at “π-π΄π΄π΄-π²π±π΅-π¬π΄π³π΄(π’π§π)” or “π-π΄π³π³-π±π΅π―-π¬π²π΄π΅(ππΆππ² π£π²πΏππΌπ»)”. Their dedicated team is available to assist you with your booking or any other inquiries you may have.
Velocity Award Cancellation and Refunds Rules
When it comes to making changes or cancellations to your Singapore Airlines flight booked with Velocity Points, there are a few important rules to keep in mind. To ensure a smooth process, requests for changes or cancellations must be made at least 24 hours prior to the scheduled departure.
If you wish to change your flight, please note that a change fee will apply. The exact amount of the fee will depend on the type of change requested and the fare rules of your booking. It is recommended to check the Velocity Frequent Flyer Terms and Conditions for detailed information regarding change fees.
Should you decide to cancel your flight, please be aware that a refund fee will be applicable. The refund fee can be paid either in Points or as a cash charge per guest per booking. Again, refer to the Velocity Frequent Flyer Terms and Conditions for more specific details on refund fees.
It’s important to note that these fees are subject to change, so it’s always a good idea to check the latest information before making any changes or cancellations to your booking.
“Any changes or cancellations to a Singapore Airlines flight booked with Velocity Points must be requested at least 24 hours prior to the scheduled departure.”
Flight Routes and Point Requirements
In order to redeem your Velocity Points for a one-way flight to Singapore with Singapore Airlines, the number of Points required will vary depending on the route and cabin class. Here is a breakdown of the approximate Point requirements for some common routes:
| Route | Economy Class | Premium Economy Class | Business Class |
|---|---|---|---|
| Sydney, Melbourne, and Brisbane to Singapore | 29,000 Points | 52,500 Points | 67,000 Points |
| Adelaide and Cairns to Singapore | 27,000 Points | N/A | 57,000 Points |
| Perth to Singapore | 25,000 Points | N/A | 55,000 Points |
| Darwin to Singapore | 20,000 Points | N/A | 38,000 Points |
Please note that in addition to the Velocity Points required, taxes and carrier charges are payable.
Alternatives to Singapore Airlines
While Singapore Airlines is the most practical option for flying to Singapore using Velocity Points, there are alternative paths available. These include redeeming Velocity Points on partner airlines like ANA or converting Velocity Points to KrisFlyer miles for bookings on Star Alliance airlines. However, these alternatives may require more Points and may not be as convenient in terms of travel time and availability of reward seats.
If you’re considering alternatives to Singapore Airlines, here are a few options:
- Redeeming Velocity Points on partner airlines: You can use your Velocity Points to book flights on partner airlines such as ANA (All Nippon Airways). This opens up more options for your travel itinerary and allows you to utilize your Velocity Points on a broader network of flights.
- Converting Velocity Points to KrisFlyer miles: Velocity Frequent Flyer program offers the flexibility to convert your Velocity Points into KrisFlyer miles. KrisFlyer is the loyalty program of Singapore Airlines, and by converting your Velocity Points, you can take advantage of the Star Alliance network and book flights with other partner airlines.
It’s worth noting that these alternatives may involve additional steps and may require a higher number of Points compared to booking directly with Singapore Airlines. Additionally, availability of reward seats and travel time options might be more limited. However, if you have specific travel preferences or if Singapore Airlines is not a suitable option for your desired itinerary, exploring these alternatives can broaden your travel options.
Remember to carefully consider your travel plans, Points balance, and the best option that suits your needs.
| Airline | Redemption Options |
|---|---|
| Singapore Airlines | Direct redemption using Velocity Points |
| ANA (All Nippon Airways) | Redeem Velocity Points for ANA flights |
| KrisFlyer (Singapore Airlines) | Convert Velocity Points to KrisFlyer miles for booking Star Alliance flights |
Using Qantas Points for Flights to Singapore
If you can’t find suitable reward seats with Singapore Airlines, another option is to use Qantas Points to book flights to Singapore.
Qantas, Australia’s flag carrier, offers flights from major cities like Sydney, Melbourne, Brisbane, and Perth to Singapore. By using Qantas Points, you can enjoy a convenient and rewarding journey to the captivating city-state.
To check the availability of reward seats and secure your booking using Qantas Points, visit the official Qantas website. Here, you’ll find a user-friendly interface that allows you to search for flights, select your desired dates, and choose the number of passengers.
Once you’ve entered your travel details, including the origin and destination, the website will display the available flights. Look for reward seat availability and select your preferred flight based on your travel dates and preferences. Remember that reward seat availability is subject to availability, so it’s best to book early to secure your seats.
After choosing your flight, you can proceed to book using your Qantas Points. Ensure you have sufficient Qantas Points in your account for the desired booking, as well as any applicable taxes and carrier charges. Once the booking is confirmed, you’ll receive a confirmation email with your itinerary details.
Using Qantas Points for flights to Singapore provides an excellent alternative if you’re unable to find suitable reward seats with Singapore Airlines. Utilize your Qantas Points wisely and experience the same comfort and convenience on your journey to the Lion City.
Booking Tips and Strategies
When it comes to booking Singapore Airlines flights with Velocity Points, a few tips and strategies can help you navigate the process more effectively. Whether you’re planning well in advance or searching for last-minute availability, here are some strategies to keep in mind:
- Plan ahead: Start your search early and check for reward seat availability as soon as flights become open for booking. This will give you a better chance of securing the flights you want.
- Split your search: Consider searching for available seats in segments rather than searching for the entire journey at once. This can increase your chances of finding seats on different flights that connect to your final destination.
- Know the concept of reward seats versus Points+Pay seats: Keep in mind that reward seats can be booked exclusively with Velocity Points, while Points+Pay seats give you the option to use a combination of Points and cash to book your flight.
- Utilize Seat Aero or Expert Flyer: These tools can help you quickly scan for available award space on Singapore Airlines flights, making your search more efficient.
- Understand airline routing and schedules: Familiarize yourself with Singapore Airlines’ route network and flight schedules, as this knowledge can help you optimize your search by identifying alternative routes that may have better availability.
- Be patient: Award seats can become available at any time, so persistence is key. Keep checking for availability regularly and be prepared to grab the seats when you find them.
By following these tips and strategies, you’ll increase your chances of successfully booking Singapore Airlines flights with your Velocity Points. Remember to plan ahead, explore different search methods, and stay patient throughout the process.
| Class | One-way Point Requirements |
|---|---|
| Economy | 29,000 Points (Sydney, Melbourne, and Brisbane to Singapore) |
| Premium Economy | 52,500 Points (Sydney, Melbourne, and Brisbane to Singapore) |
| Business | 67,000 Points (Sydney, Melbourne, and Brisbane to Singapore) |
| Economy | 27,000 Points (Adelaide and Cairns to Singapore) |
| Business | 57,000 Points (Adelaide and Cairns to Singapore) |
| Economy | 25,000 Points (Perth to Singapore) |
| Business | 55,000 Points (Perth to Singapore) |
| Economy | 20,000 Points (Darwin to Singapore) |
| Business | 38,000 Points (Darwin to Singapore) |
When Award Seats are Released
When it comes to booking Singapore Airlines flights with Velocity Points, timing is crucial. Award seats are made available for booking approximately 355 days in advance. To maximize your chances of securing a seat, it’s recommended to check for availability as soon as seats become open for booking.
Seats are usually added at 00:00 GMT, which corresponds to 8AM Singapore time. By being proactive and checking early, you increase your chances of finding available award seats for your desired travel dates.
Don’t miss out on the opportunity to use your hard-earned Velocity Points for a Singapore Airlines adventure. Set a reminder, mark your calendar, and be ready to pounce at the first moment award seats are released!
| Booking Tips | Benefits |
|---|---|
| Book early: | Maximize the chances of finding available award seats by checking as soon as they become open for booking. |
| Be flexible: | Consider alternative travel dates or routes to increase your chances of finding award seats. |
| Set alerts: | Subscribe to notification services or set up alerts to receive updates on award seat availability. |
| Plan ahead: | Have alternative options in mind and be prepared to adjust your travel plans if necessary. |
Don’t let award seat availability slip through your fingers. Stay ahead of the game and secure your Singapore Airlines ticket with Velocity Points. Happy booking!
Segment Surcharges
When booking Singapore Airlines flights with Velocity Points, it’s important to be aware of the segment surcharges that may apply. A segment surcharge is an additional cash payment that needs to be made for each leg of the flight. The amount of the surcharge varies based on the air mile distance.
In the case of Singapore Airlines, the segment surcharge for Business Class flights can range from $90 to $150. The exact amount will depend on the specific route and distance traveled. It’s worth noting that segment surcharges are in addition to the Velocity Points required for the booking.
Understanding the segment surcharges is crucial for estimating the total cost of your flight redemption and ensuring that you have enough cash on hand to cover these additional fees. By being aware of these charges upfront, you can plan your travel budget more effectively.
Conclusion
Booking Singapore Airlines flights with Velocity Points is a fantastic way to enjoy a convenient and rewarding travel experience to Singapore. By following the steps outlined in this guide, you can easily redeem your Velocity Points for a seamless booking process. Remember to plan ahead, search for availability, and explore alternative options if needed to make the most of your Velocity Points. Happy booking!
Contact Singapore Airlines Customer Service
If you need assistance or have any questions, you can reach out to Singapore Airlines’ customer service hotline at 1-888-659-0878 (OTA) or 1-877-593-0689 (Live Person). Their friendly and knowledgeable team will be happy to assist you with your booking or any other inquiries you may have.
| Contact Information | For Assistance |
|---|---|
| Customer Service Hotline | 1-888-659-0878 (OTA) or 1-877-593-0689 (Live Person) |
| customerservice@singaporeair.com.sg | |
| Website | https://www.singaporeair.com/ |
Additional Resources and Tools
If you want to learn more about maximizing your points when booking Singapore Airlines flights or other travel hacks, there are additional resources and tools available.
Check out Point Hacks’ email newsletter for the latest news, reviews, and guides on how to hack your way to Singapore with points. Stay up to date with insider tips and tricks to make the most of using Velocity Points for Singapore Airlines bookings.
For any inquiries or assistance regarding your Singapore Airlines booking, you can contact their customer service hotline at 1-888-659-0878 (OTA) or 1-877-593-0689 (Live Person). Their dedicated team is ready to help you with any queries or concerns you may have.
FAQ
How can I book Singapore Airlines flights using Velocity Points?
To book Singapore Airlines flights using Velocity Points, you can do so online or over the phone. Simply log in to your Velocity account, select “Book,” then “Flights,” and make sure the “Use Velocity Points” checkmark is toggled on. Input your origin, destination, and number of passengers, and search for available reward seats. Once you find a suitable flight, proceed with the booking process.
What are the earn rates and terms & conditions for earning Velocity Points when flying with Singapore Airlines?
Earn rates for Velocity Points when flying with Singapore Airlines are subject to change and depend on the fare class and booking channel. Base Points refer to the minimum number of Points that can be earned for an eligible transaction. Check the Velocity Terms and Conditions for more details about earning Points. Velocity Points cannot be earned on certain fees or charges.
How do I transfer my Velocity Points to KrisFlyer miles for booking Singapore Airlines flights?
If you want to book first-class flights or suites with Singapore Airlines using Velocity Points, you need to convert your Velocity Points into KrisFlyer miles. This can be done through the Velocity Frequent Flyer website. Keep in mind that there is a 1.55:1 conversion rate between Velocity Points and KrisFlyer miles.
What are the rules for cancellations and refunds for Singapore Airlines flights booked with Velocity Points?
Any changes or cancellations to a Singapore Airlines flight booked with Velocity Points must be requested at least 24 hours prior to the scheduled departure. Changes are subject to a change fee, and cancellations are subject to a refund fee in Points or a cash charge per guest per booking. Refer to the Velocity Frequent Flyer Terms and Conditions for more details.
How many Velocity Points do I need for a one-way flight to Singapore with Singapore Airlines?
The number of Velocity Points required for a one-way flight to Singapore with Singapore Airlines varies based on the route and cabin class. Refer to the article for approximate Point requirements for common routes.
Are there alternatives to booking Singapore Airlines flights with Velocity Points?
While Singapore Airlines is the most practical option for flying to Singapore using Velocity Points, there are alternative paths available. These include redeeming Velocity Points on partner airlines like ANA or converting Velocity Points to KrisFlyer miles for bookings on Star Alliance airlines. However, these alternatives may require more Points and may not be as convenient in terms of travel time and availability of reward seats.
Can I use Qantas Points to book flights to Singapore?
Yes, if you can’t find suitable reward seats with Singapore Airlines, another option is to use Qantas Points to book flights to Singapore. Qantas offers flights from Sydney, Melbourne, Brisbane, and Perth to Singapore. You can search for reward seat availability on the Qantas website and book using Qantas Points, subject to availability.
What are some tips and strategies for booking Singapore Airlines flights with Velocity Points?
When searching for reward seats, it’s recommended to plan ahead and search for availability both far in advance and at shorter notice. Consider splitting up your search into segments to increase chances of finding available seats. Be aware of the concept of reward seats vs. Points+Pay seats. Check Seat Aero or Expert Flyer for quicker scanning of available award space. Understand airline routing and schedules to optimize your search. Patience is key in this hobby, as award seats can become available at any time.
When are award seats released for booking on Singapore Airlines?
Singapore Airlines opens award seats for booking approximately 355 days in advance. Seats are usually added at 00:00 GMT, which corresponds to 8AM Singapore time. It’s recommended to check for availability as soon as seats become open for booking.
Are there segment surcharges for booking Singapore Airlines flights with Velocity Points?
Yes, Velocity redemptions on Singapore Airlines incur a segment surcharge, which means there will be an additional cash payment for each leg of the flight. The amount of the surcharge varies based on the air mile distance and can range from $90 to $150 in Business Class.
How can I learn more about maximizing my points and booking Singapore Airlines flights?
If you want to learn more about maximizing your points when booking Singapore Airlines flights or other travel hacks, there are additional resources and tools available. Check out Point Hacks’ email newsletter for the latest news, reviews, and guides. You can also explore other articles on how to hack your way to Singapore with points and make the most of using Velocity Points for Singapore Airlines bookings.
